In 2024, DR.WU conducted a stakeholder sustainability issues questionnaire survey to gain an in-depth understanding of the level of concern among different stakeholder groups regarding economic, environmental, and social issues, serving as an important basis for formulating sustainability strategies and operational decisions.
The stakeholders covered by this survey included shareholders/investors, suppliers, customers/consumers, employees, government and competent authorities, non-profit organizations, and neighboring communities. The survey scope was comprehensive and representative. The questionnaire was designed to focus on the core expectations of each stakeholder group, covering various sustainability topics such as corporate governance, climate change response, green supply chain management, product responsibility, labor rights, and community engagement. A total of 143 questionnaires were collected, with a response rate of nearly 80%. Among them, employees and customers/consumers demonstrated the highest participation rates, both exceeding 90%, reflecting their strong concern for the Company’s sustainability development issues.
The survey results indicated that, in the economic dimension, the most concerned issues were new product technology development and promotion, brand image, and customer service and satisfaction. In the environmental dimension, eco-friendly practices and sustainable material selection were identified as key focus areas. In the social dimension, labor rights were the core issue of greatest concern to stakeholders. DR.WU will continue to enhance its sustainability management mechanisms based on the survey results and strengthen communication with stakeholders to pragmatically respond to their expectations and needs.
Under the principle that there are no significant changes in the Company’s business model and industry value chain, stakeholder materiality assessments are conducted biennially. The most recent survey year was 2024, and its results apply to sustainability issue management for the period 2024–2025.
Key Stakeholder Concerns and Communication Practices
DR.WU maintains diversified and open communication channels with stakeholders to understand their key concerns. The stakeholder communication practices in 2024 are summarized as follows:
| Stakeholders |
Key Concerns |
Communication Channels /
Response Methods |
Frequency |
Communication Outcomes |
| Consumers |
- Sales and after-sales services
- Product safety management
- Brand image
- Customer satisfaction
|
- Toll-free customer service hotline (0800)
- Customer service email
- DR.WU official website
- Facebook fan page
- Online reputation monitoring
- Official LINE account
Contact Window: Customer Service Center
Tel: 0800-083-999
Email:service@drwu.com
|
Real-time
|
- Customer satisfaction survey: customer satisfaction exceeded 90% (Sample size: 5,544; response rate: 16%)
|
| Investors |
- Corporate governance
- Operating performance
- Shareholder rights
- Information disclosure
- Risk management policies
|
- Designation of a spokesperson and deputy spokesperson responsible for external communications
- Annual shareholders’ meeting
- Timely disclosure of material information and key operational updates in accordance with regulatory requirements
- Participation in investor conferences organized by securities firms
- Information disclosure via the Investor Relations section
Contact Window: Ms. Shao, Finance Department
Email: ir@drwu.com
|
As needed
Annually
Real-time
Irregularly
|
- Participation in 4 domestic institutional investor conferences
- Convening the Annual General Meeting of Shareholders
- Publication of 28 material announcements in both Chinese and English
|
| Employees |
- Compensation and benefits
- Career development
- Labor-management relations
|
- All management policies established with employees’ interests as a priority
- Care for employees’ lives and welfare, with reasonable compensation structures
- Employee Welfare Committee overseeing employee welfare activities
- Internal training programs
- On-site professional massage services to relieve work stress
- Regular labor-management meetings
Contact Window: Administration Department – Ms. Pan
Tel: (02)2517-9888 ext.700
|
As needed
Twice weekly
Quarterly
|
- 4 labor-management meetings held
- Total training hours: 1,178.5 hours (560 participants)
- 5 company-wide meetings conducted
|
| Suppliers |
- Sustainable supply chain management
|
- Establishment of sound supply chain relationships to optimize production costs
- Provision of reasonable profit returns to achieve industry co-prosperity
Contact Window: Procurement & Production Control Department – Mr. Hsing
Tel:(02)2517-9888 ext.850
|
Real-time
|
- Semi-annual evaluations and audits of contract manufacturers conducted in January and July
|
| Local Communities & NPOs |
- Social welfare activities
|
- Organization of public skincare seminars based on the Company’s core business expertise
- Regular participation in public welfare activities under the theme of “A Beautiful New World”
- Irregular participation in neighboring community activities
Contact Window: Marketing Planning Department – Ms. Kuo
Tel: (02)2517-9888 ext.700
|
Real-time
|
- Donation of facial masks to Sunshine Social Welfare Foundation in May
- Donation of moisturizing lotion to the Atopic Dermatitis Patient Association in October
- Participation in one community fire drill exercise
|
| Government Authorities |
|
- Actively comply with policy directives issued by the competent authorities
- Participate in regulatory briefings and seminars organized by supervisory authorities
- Strengthen communication with government regulatory agencies
Contact Window: Ms. Cheng, Finance Department
Email: ir@drwu.com
|
Real-time
Irregularly
|
- Participated in the Taipei Exchange (TPEx) briefings on“2024 Required Matters Briefing for Emerging Stock Companies” and “Briefing on Internal Control Systems for the Management of Sustainability Information”
|
Whistleblowing Channels
In accordance with its Whistleblowing Policy, the Company has established whistleblowing channels. Any improper or illegal conduct may be reported to the Company through the following channels, with supporting evidence attached:
- Whistleblowing by Mail: 13F., No. 70, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan
- Whistleblowing Email:1999@drwu.com Whistleblowers are required to complete the whistleblowing report in the prescribed format.
