In 2024, Dr. Wu conducted a stakeholder sustainability issue survey to gain a deeper understanding of the level of concern among different stakeholders regarding economic, environmental, and social issues. The survey results serve as an important reference for formulating sustainability strategies and making operational decisions.
The stakeholders covered by this survey included shareholders/investors, suppliers, customers/consumers, employees, government and regulatory authorities, non-profit organizations, and neighboring communities. The survey scope was comprehensive and representative. The questionnaire focused on the core expectations of each stakeholder group and covered a range of sustainability issues, including corporate governance, climate change response, green supply chain management, product responsibility, labor rights, and community engagement. A total of 143 valid responses were collected, representing a response rate of nearly 80%. Among the respondents, employees and customers/consumers had the highest participation rates, both exceeding 90%, demonstrating their strong concern for the Company's sustainable development.
The survey results showed that, among economic issues, the topics receiving the highest level of attention were new product and technology development and promotion, brand image, and customer service and satisfaction. On environmental issues, the primary areas of concern were biodiversity-friendly practices and sustainable material selection. In the social dimension, labor rights were identified as the core issue of greatest concern among stakeholders. Dr. Wu will continue to enhance its sustainability management mechanisms based on the survey results and strengthen communication with stakeholders to respond pragmatically to their expectations and needs.
Provided that there are no significant changes in the Company's operating model or industry value chain, stakeholder engagement assessments will be conducted once every two years. The most recent survey was conducted in 2024, and its results apply to sustainability issue management for 2024–2025.
Stakeholder Concerns and Communication
Dr. Wu maintains diverse and open communication channels with stakeholders to understand the issues of concern to them. The communication activities in 2025 are as follows:
| Stakeholder |
Key Concerns |
Communication Channels or Response Methods |
Frequency |
Communication Activities |
| Customers/Consumers |
- Sales and after-sales services
- Product safety management
- Brand image
- Customer satisfaction
|
- 0800 Customer Service Hotline
- Customer Service Email
- Official DR.WU Website
- Facebook Fan Page
- Online Reputation Monitoring
- Official LINE Account
Contact: Customer Service Center
Tel: 0800-083-999
Email: service@drwu.com
|
Real-time
|
- Customer Satisfaction Survey: Customer satisfaction exceeded 90% (4,794 responses; response rate: 16%)
|
| Shareholders/Investors |
- Corporate governance
- Operating performance
- Shareholder rights and interests
- Information disclosure
- Risk management policies
|
- Appointment of a spokesperson and deputy spokesperson responsible for external communications
- Hold the annual general shareholders' meeting
- Announce material information and important operating information in accordance with regulatory requirements
- Participate in investor conferences organized by securities firms
- Disclose information through the Investor Relations section
Contact: Ms. Shao, Finance Department
Email: ir@drwu.com
|
As needed
Annually
Real-time
As needed
|
- Held the Annual General Meeting of Shareholders on June 13, 2025
- Issued quarterly financial reports, annual reports, and sustainability reports
- Announced consolidated monthly operating revenues 12 times
- Participated in 1 investor conference
- Released 21 material announcements in Chinese and English
|
| Employees |
- Compensation and benefits
- Career development
- Labor-management relations
|
- All management policies and regulations are established with employees' interests as a priority
- Care for employees' well-being and welfare and provide reasonable compensation and benefits
- Establish an Employee Welfare Committee to lead various welfare activities
- Internal training programs
- Provide professional massage services to help relieve work-related stress
- Hold regular labor-management meetings
Contact: Ms. Chiu, Administration Department
Tel: (02)2517-9888#700
|
As needed
Twice a week
Once per quarter
|
- Held 4 labor-management meetings
- Conducted internal training programs with a total of 416 participants and 502.5 training hours
- Conducted employee health examinations for a total of 32 participants
- Held 4 company-wide meetings
|
| Suppliers |
- Sustainable supply chain management
|
- Maintain good supply chain relationships to optimize overall production costs
- Provide reasonable profit margins to promote shared prosperity across the industry
Contact: Mr. Hsing, Procurement and Production Control Department
Tel: (02)2517-9888#850
|
Real-time
|
- 100% of active suppliers completed and signed the Sustainability Commitment
- Conducted supplier evaluations every six months. A total of 2 evaluations were completed in 2025, covering 44 suppliers
|
| Neighboring Communities and Non-Profit Organizations |
- Social welfare activities
|
- Organize public skin care seminars based on the Company's core capabilities
- Regularly participate in charitable and community care activities under the theme of "A Beautiful New World"
- Participate in neighboring community activities on an as-needed basis
Ms. Kuo, Marketing Planning Department
(02)2517-9888#700
|
Real-time
|
- Donated 300 units of "Low-Sensitivity Physical Soothing Sunscreen SPF 35ML" to the Taiwan Atopic Dermatitis Association
|
| Government and Regulatory Authorities |
|
- Actively cooperate with government policies and regulatory announcements
- Participate in regulatory seminars organized by competent authorities
- Strengthen communication with government regulatory authorities
Contact: Ms. Shao, Finance Department
Email: ir@drwu.com
|
Real-time
As needed
|
- Participated in the Greenhouse Gas Inventory Workshop, OTC Company Compliance Requirements Briefing, and ESG Rating Briefing
- More than 100 official correspondence exchanges
|
Whistleblowing Channels
The Company has established whistleblowing channels in accordance with its whistleblowing policy. If you intend to report any improper or illegal activities, please provide relevant supporting evidence and submit the report through one of the following channels.
- Whistleblowing Letter: 13F, No. 70, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan. Attn: Head of Internal Audit.
- Whistleblowing Email: 1999@drwu.com. Whistleblowers should complete the whistleblowing form in the prescribed format.
